Control Room Patrol Officer, Manchester Arena

Main Duties

  • To provide safe access and maintain a high level of customer service to all guests and visitors ensuring a polite and courteous manner is adopted, whilst sustaining a strict security policy to ensure that unidentified personnel cannot enter the facilities.
  • To patrol the facilities internally/externally on a regular basis to ensure that the building is secure, undamaged, that all health and safety objectives are being met and any risks reported to the Duty Control Room Operator.
  • To monitor and operate the control room systems such as CCTV video DVR’s, lighting computer, intruder alarm, fire alarm and BMS system, and in an incident, assist the DCRO as instructed.
  • To maintain communication through the radio
  • Responsible for the receipt of goods and deliveries to facilities, ensuring that correct paperwork is obtained, and the relevant departments informed, whilst remaining vigilant in case of a suspect package.
  • To be fully conversant with the Company’s security and safety procedures and make decisions or referrals as appropriate
  • To provide cover for the Control Room Operators and carry out other duties as assigned by them
  • To provide assistance to other departments as required


Other Requirements

The candidate must possess the following:

  • Ideally, experience of working in a similar security environment ideally within the entertainment/leisure industry
  • Familiarity with CCTV monitoring and communication systems
  • Knowledge of how to monitor building and technical control systems
  • Licensed under the SIA or be prepared to work towards the qualification
  • Flexibility due to the operation of a rotating shift pattern


Ideally the candidate will be able to demonstrate the following skills and behaviours:

  • Good interpersonal skills; ability to use judgement
  • Ability to remain calm under pressure
  • Ability to work in a team

How to Apply

Please download and complete the SMG Employment Application Form and the Diversity Monitoring Form.

Submit your completed forms to

Please note that incomplete applications will not be considered.

Successful applicants will be required to provide original identification.

Closing Date