Head of Operations, Utilita Arena Newcastle

Key Accountabilities:

  • As a Head of department, contribute to the venues’ strategic plans and objectives and proactively participate as a member of the Senior Management Team.
  • Supporting the General Manager with all elements of venue operations.
  • Provide inspired leadership for the operations department through effective leadership and support with positive engagement to enable the effective planning and delivery of events and ensuring high levels of customer/client care and satisfaction.
  • Assist with the development, and deliver of, the business plan by helping to optimise all revenue streams and maximising cost efficiencies.
  • With the General Manager and the Commercial Accountant, set and monitor operations department budgets, ensuring the department’s ongoing financial viability.
  • To assist with contracting and delivering an annual programme of mixed events
  • To support the operations team in maintaining and developing the facilities and installed systems in the venue
  • To lead the development and use of CMMS as directed to track and coordinate all maintenance activities, both planned and reactive
  • To support the events team with the production and management of the events
  • To procure, negotiation, implementation and management of service contracts soft and hard services, working with head office in group wide strategy
  • To oversee the implementation and ensure compliance with all company, statutory, employment legislation, health & safety and legislative polices, standards and procedures including training
  • To assist in the review and update of emergency procedures and risk assessments across the departments
  • Oversee the management and implementation of 24/7 venue security
  • To develop positive relationships with key stakeholders, contractors, clients and customers
  • To inform, support procurement and delivery of new projects and capex
  • At events deliver the role of EOD, FSO and/or Duty Manager
  • Any other relevant duties as required by the General Manager

Essential Skills and Competencies:

  • Minimum of 3 years working in a senior operations role in a similar environment
  • Personal Licence holder, SIA & CCTV certified
  • Knowledge of entertainment and venues
  • Sound knowledge of budgeting and margin control
  • A demonstrated knowledge of event and building management, maintenance and custodial functions in various areas including: M&E, Security, House Keeping and Health & Safety
  • A track record of excellent project management skills
  • Ability to engage proactively with key stakeholders and influence in a constructive manner
  • Inspirational leader and strong people manager
  • A creative problem solver when there is no precedent/solution
  • An interest in technical applications and developments for improved client service
  • Excellent organisational and communication skills
  • Energy, enthusiasm and a “can do” attitude
  • Ability to be dynamic within a fluid environment, flexing resource accordingly
  • A relish for defining systems and process improvements
  • Ability to find solutions and drive behavioural change
  • Creative and innovative approach
  • Drive, determination and resilience
  • Due to the nature of the role there will be a requirement to work week-ends, evenings and public holidays, with emergency call out for essential business services requirements
  • The role may involve physical labour tasks including manual handling when required.

There may be a requirement to travel to other SMG Venues.


How to Apply

Please download and complete the SMG Employment Application Form and the Diversity Monitoring Form.

Submit your completed forms to recruitment@smg-europe.com

Please note that incomplete applications will not be considered.

Successful applicants will be required to provide original identification.

Closing Date