Casual Hospitality Supervisors

We are looking for enthusiastic individuals to join our Casual Food & Beverage Team working at the Manchester Arena. Customer service is at the heart of everything we do and we are looking for a Food & Beverage Team that can make a positive contribution to the overall customer experience. We welcome applicants who take pride in their work, have a positive and friendly attitude and possess excellent communication skills. Work is available on a casual, event driven basis. This will include evening and weekend work.

The successful candidate will have responsibility for:

  • Ensuring the smooth running of a Hospitality Outlet.
  • Leading a team of up to 20 staff in your own area.
  • Ensure staff sign all relevant paperwork to comply with company standards
  • Be able to effectively delegate and follow instructions given by Hospitality & F&B Management.
  • Be active & effective in your area, checking on stock levels and staff at all times.
  • Ensure team members are in their specified roles and doing so to the best of their abilities offering the highest level of customer service.
  • Ensuring that all staff are professional in their appearance and approach at all times
  • Be confident in assessing staff competency and delivering on the job training and briefings.
  • Effectively handle customer queries and complaints
  • Ensure all payments are received from all customers.
  • Undertake any other duties deemed reasonable by Management in order to meet the demands of the business.
  • Ensure all staff comply with alcohol awareness, allergen and food hygiene regulations.
  • Full completion of all event paperwork including stock take, till and PDQ end of day reports, cleaning schedules, hot holding checks and banking sheets.

This is an ideal job for someone looking for a regular evening and weekend job with the opportunity for extra hours during the day.
Previous experience is essential with a proven track record of supervisors & leadership skills and good references.
Commitment to the majority of shifts would be required.

Hourly rate starting from £8.21 per hour rising to £9.21 per hour on completion of supervisor training.

How to Apply

Please download and complete the Application Form and the Diversity Monitoring Form.

Submit your completed forms to recruitment@smg-europe.com titled Casual Hospitality Supervisor, Manchester Arena Job Application.

Please note that incomplete applications will not be considered.

 

Closing Date

03/06/2019

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